shipping information

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• All orders are sent via Royal Mail 24 Hour Tracked
• There is a flat rate £3.50 shipping charge on all orders
• Next day guaranteed shipping is available 

From 29 August 2025, new U.S. customs rules will apply to all imports. The previous US $800 duty-free exemption has been removed.

All orders shipped to the USA are now subject to import duties. 

• Royal Mail Shipping – Import duties are included in the shipping charge. Import duties have been paid upfront to avoid delays and further costs. 
• DHL Express Shipping – Import duties are not included. DHL will invoice you directly for the applicable charges. All duties and taxes are payable by the customer and must be settled before goods are released by U.S. Customs. We recommend checking your local customs regulations and tariff rates before placing your order to avoid unexpected charges.

Please note: If you refuse to pay the import tariffs DHL will return your parcel.  You will be refunded for your items, but we are unable to refund the DHL shipping costs. 

• We are able to ship all orders internationally. All orders will be sent tracked. The shipping cost is calculated on the total weight of your parcel and the cost will be automatically calculated during checkout.
• There are two shipping options at check out Royal Mail tracked (7-14 days) and DHL Express (3-5 days).
• International shipping can occasionally take up to three weeks (Royal Mail). Please contact us if you have not received your parcel after 21 days. 
• All our pricing is in British Pounds (£).  For international customers please refer to the link https://www.xe.com/currencyconverter/  for currency conversions.  The exchange rate fluctuates on a daily basis. 
• Customers outside the UK may be liable for customs and import duty and product restrictions. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. 
• We will not be liable for any custom or import duties incurred